Support

Support for connected shop workflows.

Questions about MoldOps Studio access, shop connections, privacy, or application behavior can be sent to our monitored support contact.

Etsy API notice The term 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.

Contact

Email: support@moldopsstudio.com

For security or privacy issues, include the connected shop name, a short description of the issue, and the best contact method for follow-up.

Common requests

  • Disconnecting an authorized shop from MoldOps Studio.
  • Deleting stored operational data related to a connected shop.
  • Reviewing which Etsy OAuth scopes are active for the internal workspace.
  • Reporting an application error in listing, inventory, or order review workflows.

Testing policy

When testing Etsy listing workflows, we use draft listings where possible, avoid stock images for test listings, and clearly mark test content. Production testing is limited to the minimum activity required to validate the authorized workflow.