Support

Support for connected workflows.

Questions about MoldOps Studio access, shop connections, Reddit API review, privacy, or application behavior can be sent to our monitored support contact.

Etsy API notice The term 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.
Reddit API notice Reddit is a trademark of Reddit, Inc. MoldOps Studio is not affiliated with, endorsed by, or sponsored by Reddit, Inc. See the Reddit API evaluation plan.

Contact

Email: support@moldopsstudio.com

For security or privacy issues, include the connected shop name, a short description of the issue, and the best contact method for follow-up.

Common requests

  • Disconnecting an authorized shop from MoldOps Studio.
  • Deleting stored operational data related to a connected shop.
  • Reviewing which Etsy OAuth scopes are active for the internal workspace.
  • Deleting stored Reddit research notes, cached excerpts, or developer API tokens.
  • Reviewing how Reddit API access is used for small-scale internal research review.
  • Reporting an application error in listing, inventory, or order review workflows.

Testing policy

When testing Etsy listing workflows, we use draft listings where possible, avoid stock images for test listings, and clearly mark test content. Reddit testing is limited to permitted developer API requests, manual review, and local prototypes; it does not include automated posting, voting, commenting, messaging, spam, or AI model training. Production testing is limited to the minimum activity required to validate the authorized workflow.